FAQ — asked by buyers worldwide
Buyer questions answered: discontinued vs current parts, 17 brands covered, 3–7 day worldwide shipping, functional replacements, 12-month warranty, genuine parts.
Do you supply both discontinued and current automation parts?
Yes. JWDrive covers discontinued/legacy series (Siemens S5, S7-300/400, Allen-Bradley PLC-5, SLC 500, MicroLogix, Mitsubishi A/FX1N, Schneider TSX Premium, Omron C200H and more) and current series (S7-1200/1500, CompactLogix, FX5U, M580, CJ2, etc.) for 17 major brands.
Which brands do you cover?
Allen-Bradley (Rockwell), ABB, Siemens, Schneider Electric, Mitsubishi Electric, Omron, SICK, Phoenix Contact, Festo, SMC, AirTAC, ifm, Pepperl+Fuchs, Yaskawa, Beckhoff, CHINT and DELIXI — controls, drives, HMI, sensors, pneumatics and low-voltage components.
How fast do you ship worldwide?
Ex-stock items are dispatched in 3–7 days by DHL, FedEx or air freight with tracking. Consolidated packing is available for mixed parts lists.
Do you offer functional replacements for discontinued parts?
Yes — it is our core differentiator. Send the original part number and application; our engineers verify function, ratings and interfaces, then propose a replacement with matched specs, price and lead time.
What warranty do you provide?
12-month warranty on supplied parts. Genuine parts only — we do not deal in counterfeits.
Are the parts genuine/original?
Yes. All parts are genuine originals sourced through verified supply channels, with a 12-month warranty.
Do you build switchgear and control panels?
Yes. Beyond parts, we support GGD/PZ30 distribution boards, MCC motor control cabinets and PLC control cabinets built to your drawings, using CHINT/DELIXI platforms or Siemens/Schneider/ABB/Allen-Bradley controls as specified.
How do I get a quote?
Send your parts list by email (amelia.flores@jwdspares.com), WhatsApp or the RFQ form. You receive a quote with price, lead time and alternatives within 24 hours.
Can you source hard-to-find or obsolete part numbers?
Yes — obsolete sourcing is a core service. Old Siemens 6ES5/6ES7, Allen-Bradley 1746/1785, Mitsubishi A-series and other legacy references are our daily business.
Do you support legacy system migration?
Yes. We plan and supply migrations such as S5→S7-1200/1500, PLC-5/SLC→CompactLogix, Modicon Premium→M580, including I/O mapping guidance and component supply.